Shipping policy

Order Confirmation:

As soon as you place your order we will pre-authorise your card, however your card will not be charged. We will then confirm product availability and readiness for dispatch. Once availability is confirmed, payment will be processed and your order prepared for dispatch. If there is any delay, such as an item that is on backorder, we will void the pre-authorisation and contact you by email to let you know. Please note that pre-authorisation voids can take 3–5 working days to clear, depending on your bank.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card, and your order will be dispatched within 5 working days. Delivery typically takes a further 2–5 working days after dispatch, depending on your location. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please contact us via email at contact@dinedwell.co.uk so that we can help.

Please note that orders are fulfilled and shipped directly by our third-party distribution partners from their UK warehouse locations. Dine & Dwell does not hold or dispatch stock directly. Dispatch and delivery times are estimates and may vary depending on stock availability, the item ordered, and delivery location.

Delivery Charges:

Where delivery charges apply, these vary by item size and delivery area, and will be confirmed at checkout.

Excluded Postcodes & Areas:

We are currently unable to deliver to Remote Scotland, Northern Ireland (due to courier restrictions), the Republic of Ireland, or offshore islands. The following postcode prefixes are excluded: BT, GY, HS, IM, IV, JE, PO30–PO41, ZE.

For Channel Islands, Shetlands, Isle of Wight, Isles of Scilly, and Orkney Islands, we may be able to arrange delivery up to the nearest port with customers managing onward delivery from the port. Please email us at contact@dinedwell.co.uk prior to ordering to enquire.

On Delivery:

Once your item is delivered, please:

·        Check that you received the correct item.

·        Inspect for any damage to the product or packaging.

·        If any damage is found, please refuse delivery and do not sign for the item. Contact us immediately at contact@dinedwell.co.uk so we can arrange a replacement or resolution. If you have received an incorrect item, please do not attempt to assemble or use it, and contact us within 7 days.

Refusing a damaged delivery allows us to raise a claim with our suppliers or couriers on your behalf. If damage is only discovered after the driver has left, please contact us within 7 days with clear photographs of the item and packaging.

 

Damages:

We ask that you thoroughly inspect all items at the point of delivery. If an item arrives visibly damaged, please refuse the delivery - do not sign for it. If damage is only discovered after the driver has left, please contact us at contact@dinedwell.co.uk within 7 days with clear photographs of the damaged item and its packaging so that we can open an insurance claim.

Cancellations & Refunds:

You may cancel your order free of charge within 48 hours of placing it. If an order has already been dispatched, return shipping or collection charges may apply in accordance with our Returns & Refunds Policy. Any refunds can only be issued to the same payment method which was used to place the order.

Please see our Returns and Refunds Policy for full details.